Terms and Conditions

Last updated 07.02.2024 at 15:21

Welcome to Polish Nail Bar’s online booking platform. We want to ensure your experience with us is smooth and enjoyable. Before proceeding to book your appointment and submit your prepayment, please carefully review and agree to the following terms and conditions: 

Booking Policy: When you book an appointment with us, you are reserving a dedicated time slot exclusively for yourself. This ensures that our nail technicians can fully focus on providing you with exceptional service during your appointment. 

Rescheduling Policy: We understand that circumstances may change, so we allow you to reschedule your appointment up to 6 hours before the scheduled time without forfeiting your prepayment. However, failure to reschedule within this timeframe will result in the loss of your deposit. 

Cancellation Policy: We strive to accommodate our customers’ needs, but cancellations affect our scheduling and availability. To receive a refund of your prepayment, cancellations must be made at least 12 hours before the scheduled appointment time. Cancellations made less than 12 hours in advance will result in the forfeiture of your prepayment. 

Treatment Policy: Please note that removals are not included in the treatment time or price and must be booked separately. This ensures that our technicians have adequate time to perform each service to our high standards. We reserve the right to deny treatment if removals have not been scheduled and our technicians believe there isn’t sufficient time to complete the service.

Lateness Policy: 
We strive to maintain punctuality for the benefit of all our customers. While we understand that unforeseen circumstances may arise, we kindly request that customers arrive punctually for their appointment. A grace period of 15 minutes is granted for most treatments. However, for removal-only appointments, the grace period is 5 minutes. Exceeding these time limits may result in refusal of service and loss of prepayment. 

Guarantee Period: To ensure your satisfaction, we offer a guarantee period of 5 days for gel polish and structure gel, and 10 days for BIAB and dip treatments. This guarantee does not extend to pedicures or manicures. Beyond the guarantee period, we cannot be held responsible for damaged or chipped nails. 

Pricing Agreement Our pricing reflects the time, skill, and quality of products used in each treatment. By booking with us, you agree to our pricing for all treatments and prepayment requirements. Please note that the price for normal polish is equivalent to gel polish due to the time and technique involved. 

Treatment Standards: We take pride in upholding the highest standards of service and hygiene. Our treatments are performed according to our defined standards and methods, which may differ from other establishments. This ensures consistency and quality across all our services. 

Delay Policy: While we strive to maintain efficient operations, delays may occur during busy periods. In such cases, we appreciate your understanding and cooperation. In extreme cases, rescheduling may be necessary to ensure the best possible experience for all our customers. 

Technician Assignment We understand that customers may have preferences for specific technicians. While we make every effort to accommodate these preferences, circumstances such as scheduling conflicts or unforeseen events may require assignments to alternate technicians. We appreciate your flexibility and understanding in such situations. 

Refund policy: Your satisfaction is important to us, and we aim to provide a seamless booking experience. Refunds of prepayments are only issued for cancellations made within the specified cancellation period. Otherwise, prepayments are non-refundable. Please note that we are unable to offer refunds for treatments that have already been performed. 

Exclusions of Responsibility: We want to ensure transparency regarding situations for which we cannot be held responsible. Please review the following scenarios carefully: 

By Booking with us, you acknowledge and agree to these terms and conditions. We strive to provide exceptional service and appreciate your cooperation in adhering to these policies. If you have any questions or concerns, please don’t hesitate to reach out to us. Your satisfaction is our priority.